I. Scope

When this policy mentions “services”, it refers collectively to any products, web-services, APIs or endpoints that Advena owns, operates and that link to this Policy.

When this policy mentions (a, the, or otherwise related language) “Service”, it is referring to all of the services, except in the case where it is reasonably conveyed that a particular website, web-service, web-application, API endpoint, or application service endpoint is being referenced. When this policy mentions “websites”, it is referring collectively to www.advena.com.au as well as any other websites Advena owns, operates and that link to this Policy, including those mentioned above.

(a) Authorized Controllers

When this policy mentions “Us”, “We”, or “Our”, it refers to Advena and Advena Corporation (ABN 58 528 074 321) – the controllers of your information under this policy. Advena is the legally authorized entity that controls your information, and does so across the services. Advena and Advena Corporation are registered business (trading) names to the sole-tradership, held by Bradley Hodges.

II. Charges Initiated by Advena

Any charge, payment, invoice, rate or amount of money requested to be paid to Advena by you (collectivly known as “Charges“) must be paid by the due date indicated on the notice given with the charge.

You are required to pay any charge that was initiated by you or your account, and understand that it is your responsibility to ensure that your account credentials and access to your account remain secure.

You understand and acknowledge that any charge created on behalf of you, your account or an authorized representative of you is considered valid, and that you must pay those charges.

You understand and acknowledge that you are required to pay any past and presently pending charges that may exist. By providing your payment information to Advena, you are authorizing Advena, it's products & subsidiaries, and Stripe Inc. — our payment services provider — to send instructions to your bank to debit your account, and for your bank to debit your account in accordance with those instructions.

(a) Due Dates

If no notice or invoice is given with the charge, you are unable to determine when charge is due, or there is no obvious due date indicated, the charge shall be considered due in 30 days by default.

(b) Overdue Charges

If a charge is not paid within the due date — as per Section II (a) — the charge is considered overdue. You acknowledge that we may issue late payment fees for overdue charges at our discretion, and agree to pay any and all extra charges incurred as a result of overdue charges.

(c) False Claims of Fraud and Unrecognized Charges

You, as a consumer, have the right to detest a charge with your financial institution at any time that you consider to be made under fraudulent circumstances, or charges in which you do not recognise.

When this happens, your financial insitution will contact us with information relating to the charge and who you are. We will investigate the charge to determine whether or not it was requested legitimately, and respond to your financial institution with corroborating evidence.

If we determine that the charge was falsely or incorrectly contested, but your financial institution decides to reverse the charge anyway, Advena may choose to suspend, deactivate or delete your account, and stop you from accessing/obtaining websites/services through Advena in the future, including services Advena provides to our customers (such as Jaroku and Firekit).

(d) Third-Party Recoveries

You understand and acknowledge that if a charge is not paid within the due date — as per Section II (a) — we may refer your case to a third-party debt collections agency. You further agree, understand, and acknowledge that you thereby accept responsibility for a referral fee of $47.73 which will be added to the charter of overdue charges to be collected on.

III. Freedom of Information Act (FIOA) Requests

(a) Charges for FOIA Requests

There is no charge for information requested via our accounts data export tool. For more complex requests, such as requests made for information not containing your Personal Information, charges may apply. Main charges are:

• Search and Retrieval — $15 per hour
• Supervised Inspection — $6.50 per hour
• Photocopy and Print — 50c per page
• Transcription — $4.40 per page
• Delivery — cost of postage and/or delivery

There is no charge for making an FOIA request for access, ammendment or annotation of a personal record.

(b) Request for Reduced Charges

We will consider any request for charges to be waived, such as in the case of financial hardship, or in the case where Advena determines that disclosure of documents would be in the public interest. If you are a claimant/recipient of any accepted Australian Government concession (see: Section IV), we may apply a reduced rate of 15% upon request and confirmation of elegibility.

(c) Notification of Charges

Prior to retrieval of information, you will be contacted with an estimate and the basis for the calculation of a FOIA charge. By authorizing the retrieval of information, you enter a legally binding understanding that you will pay the charges in full upon completion of the retrieval.

(d) Payment of Charges

Information will not be dispensed, prepared, printed, processed, posted, or released until payment is received. Upon completion of the search and retrieval of information, you will receive an invoice via post or email detailing the charges incurred as a result of the FOIA request retrieval and production process. You will have 30 days to pay the charges and notify Advena, otherwise the FOIA request will be discarded.

IV. Recognised Concessions

We recognise the following Australian Government concessions:

• Commonwealth Seniors Health Card
• Ex-Carer Allowance (Child) Health Care Card
• Health Care Card
• Low Income Health Care Card
• Pensioner Concession Card
• Non-income Tested Card
• Disability Support Pension Card

This is not a guarentee that you will receive any product, service, rate, invoice or payment at a reduced rate, simply because you hold a concession.

V. Governing Legislation

(a) Applicable Governing Legislation

This Payments Policy is enforced under the laws of Western Australia, and is thereby governed by all respective, applicable legislation.

VI. Applicability of This Policy

This Payments Policy is automatically enforced when you create an account with, or utilize any of the Services or Websites. By creating an account with any of the Services or Websites, or by utilizing any of the Services or Websites, you acknowledge that you have read and understand this Payments Policy. You also understand that you are bound by the terms within this Payments Policy, and agree to adhere to every section contained within this Payments Policy as you understand that you are legally bound by the terms of this Payments Policy.

VII. Updates to this Payments Policy

(a) Policy Changes and Notification

We may change this Payments Policy. The “Last updated” legend at top of this Payments Policy indicates when the Payments Policy was last revised. Any changes are effective when we post the revised Payments Policy on the Services, the scope of which includes this page.

We may issue a notification to your account upon update of this policy via your email address, physical postage/billing address, or through the Personal Informaton shall be considered to be received by you within 24 hours of the time they are amended and posted.