I. Scope

This policy applies to Advena’s request, collection, capture, and authorization of payments by Advena, and any request for a refund to Advena.

When this policy mentions “services”, it refers collectively to any products, web-services, APIs or endpoints that Advena owns, operates and that link to this Policy. These may include:

• advena.com.au (and any second and third-level domains);
• advenacs.com (and any second and third-level domains);
• advenacs.com.au (and any second and third-level domains);
• advenapay.com (and any second and third-level domains);
• rocketdom.com (and any second and third-level domains);
• firekit.io (and any second and third-level domains);
• jaroku.com (and any second and third-level domains);
• Any APIs operated by Advena, including – but not limited to:
  • Advena AnyID applications, repositories, and endpoints;
  • Advena AccountKit applications, repositories, and endpoints, and;
  • Advena GraphKit applications, repositories, and endpoints.

When this policy mentions (a, the, or otherwise related language) “Service”, it is referring to all of the services, except in the case where it is reasonably conveyed that a particular website, web-service, web-application, API endpoint, or application service endpoint is being referenced. When this policy mentions “websites”, it is referring collectively to www.advena.com.au as well as any other websites Advena owns, operates and that link to this Policy, including those mentioned above.

(a) Authorized Controllers

When this policy mentions “Us”, “We”, or “Our”, it refers to Advena and Advena Corporation (ABN 58 528 074 321) – the controllers of your information under this policy. Advena is the legally authorized entity that controls your information, and does so across the services. Advena and Advena Corporation are registered business (trading) names to the sole-tradership, held by Bradley Hodges.

II. Charges Initiated by Advena

Any charge, payment, invoice, rate or amount of money requested to be paid to Advena by you (collectivly known as “Charges“) is subject to the Advena Payments Policy and this Refunds Policy.

(a) Digital Products

We do not issue refunds for digital products, including our Software as a Service (SaaS) products. By utilizing the Services, you understand and acknowledge that digital products are not elegible for a refund, and agree to act with that in mind.

We recommend that you contact us for assistance if you experiencing issues with our products.

III. Governing Legislation

(a) Applicable Governing Legislation

This Refunds Policy is enforced under the laws of Western Australia, and is thereby governed by all respective, applicable legislation.

IV. Applicability of This Policy

This Refunds Policy is automatically enforced when you create an account with, or utilize any of the Services or Websites. By creating an account with any of the Services or Websites, or by utilizing any of the Services or Websites, you acknowledge that you have read and understand this Refunds Policy. You also understand that you are bound by the terms within this Refunds Policy, and agree to adhere to every section contained within this Refunds Policy as you understand that you are legally bound by the terms of this Refunds Policy.

V. Updates to this Refunds Policy

(a) Policy Changes and Notification

We may change this Refunds Policy. The “Last updated” legend at top of this Refunds Policy indicates when the Refunds Policy was last revised. Any changes are effective when we post the revised Refunds Policy on the Services, the scope of which includes this page.

We may issue a notification to your account upon update of this policy via your email address, physical postage/billing address, or through the Personal Informaton shall be considered to be received by you within 24 hours of the time they are amended and posted.